1. At the time of delivery:

If the packaging is damaged (e.g. dents, tears, signs of moisture):

• Please do not refuse the shipment, but fill out a damage report with the courier (this is required by the carrier).
• The report should include:
• the date of delivery,
• a description of the package and/or contents damage,
• signatures of the courier and the recipient.

Note: the lack of a report may hinder or prevent a successful claim with the courier.

• Take photos of the following:
  • the entire package from the outside (with the visible shipping label),
  • the inside of the packaging,
  • a close-up of the damaged item,
  • keep the original packaging and its contents until the claim process is completed.

• Send the photos and a short description of the damage by filling out this form.

2. After receiving the shipment (even if it appeared undamaged from the outside):

If you discover that the product inside is damaged after opening the package, please:

• Take photos of:
  • the entire package from the outside (with the visible shipping label),
  • the inside of the packaging,
  • a close-up of the damaged item.

• Keep the original packaging and its contents until the claim process is completed,
• Send the photos and a short description by filling out this form.

3. Reporting deadline:

The claim must be submitted no later than 24 hours after the delivery date, in accordance with the carrier’s policy.